Shipping policy

Thank you for choosing Terra Solyra! We are excited to share our products with you and want to ensure a smooth and timely delivery process. Please review our shipping policy below for more information.

  1. Processing Time: Orders typically take 1-2 business days to process before being shipped out. During busy periods, such as holidays, processing times may be extended.

  2. Shipping Method: We ship via USPS, FedEx, or UPS depending on the destination and the size of the order. All orders include a tracking number and insurance.

  3. Shipping Rates: Shipping rates are calculated based on the weight of the order and the shipping address. Customers can view the shipping cost during the checkout process before submitting their order.

  4. Delivery Time: Delivery times may vary based on the shipping method selected and the destination of the order. Estimated delivery times are provided during the checkout process and may be impacted by factors such as weather, holidays, and other unforeseen circumstances. Please note that we are not responsible for delays caused by shipping carriers.

  5. International Shipping: We currently offer international shipping based on weight and any customs costs or import taxes would be covered by the customer.

  6. Order Changes: Once an order has been placed, it cannot be changed. If you need to make any changes to your order, please contact us as soon as possible and we will do our best to accommodate your request.

  7. Damaged or Lost Packages: In the rare event that a package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that a replacement order is sent out as soon as possible.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Thank you for choosing Terra Solyra!